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How different are your replica phones from the originals?

The phones are 99% like their original prototypes. They feel, look and even weight the same. The firmware is CECT based and not original, but offers the same features of the original firmware and even more!

What languages are available?  

 Each of the mobile phone, do not function the same components are usually so professional foreign language phone support for 15 national languages generally,Concrete in accordance with note
1.Based on your order quantity(15-50pc) For example: the Czech language, Lithuania, Slovakia, Serbia, and other types of special language We can develop any country specific language
2.If you can not conform the MOQ 15-50pcs, so you need to pay additional language cardton development costs,We can meet you in any language

Do your phone copies work with any wireless operator?

The replica phones are designed and programmed to work with all GSM Dual Band 850/1800 MHz and Tri Band 900/1800/1900 MHz And 850/900/1800/1900MHZ   phone operators. Before purchasing make sure that your operator supports the band specifications for each phone model. All our  phones are UNLOCKED.

Are the phone replicas made of real gold?

The phones are gold plated (where applicable) – which means that they’re made of metal and covered with a very thin layer of real gold.

Is there any warranty guarantee?

Yes, there is. 1 year warranty and 7 days replacement(Can only the same model).
  Name Warranty time
Host 1 year
Battery 6 Months
Charger (charging Block) 1 year
Wired headset 3 Months
USB 1 year


How long does it take to ship to my country and which shipping methods are available?

Usually is 2-10 days arrived in any country.We use FedEx, DHL, EMS and TNT Hong kong post,4px,china post to ship our  phones.  to choose the method of shipping; it is up to us, as we know which shipping company has much better customs clearance and best delivery times for your specific country.

What are the shipping costs?

 We only charge the cost of manufacturing costs, transportation costs depend on your country, and the choice of shipping different prices in different ways, 1-2pcs Sample transportation costs are usually in the costs vary from 15 USD~70 USD,According to in different country and different cost,If the bulk order quantity ship cost chat whit us.

About Tax?
1.customer order card-ton phones, We fill in transport documents phone accessories or gifts or Electronic Accessories and player gifts avoid taxes for you.
2.longterm customer Recommended to switch to a different address And  Recipient  usually not tax(Specific according to the country)
3.Usually samples the invoice Declared value 1pcs 15-42USD,Bulk the order can according to the customer request.
4. The customer to buy bulk the order of  phone We can according to customer request fill in the declared value And the designation of shipping way.

Establishment of the office where?

Establishment of the office where?
 We have set up manufacturing sites in shenzhen, company at guangzhou, stores are located in Guangzhou, Shenzhen, Guizhou,export window to set up in Guangzhou, all of the goods in Guangzhou and Shen zhen or Hongkong issued.

How can I track my package, do I get a tracking number?

Of course, to send goods on the same day we will tell the customer tracking number, please note that on the same day sent the goods on the Internet can not be revealed, usually can query the next day, All online tracking is updated with 12-24 hour. Then visit your local shipment tracking website.

website Photo and  kind Same?

course same,  card ton only to provide high-quality products,Does not provide a one-time consumer products,We guarantee that with the physical picture is the same as in the display,In the display card ton of products each model are the same in kind.We will not use some of the gorgeous photos to deceive overseas buyers.

Can provide to me will not be watermarked image?

Can,same time card-ton in the domestic and overseas there are many online agents sale of card-ton product in order to want to copy card-ton,Can be directly Tell us that online sales, we will provide will not be watermarked image,Since cooperation between our Began good faith.
 
Can you give me a better price?

First,we are manufacturers, on the site all the products are in accordance with the parity, we are wholesale and retail parallel, we are in the service window "for retail window," & "wholesale window," you can choose the different needs, with the price of products The quality of its own, We will not use low-cost to attract overseas buyers, overseas buyers to deceive, we can only be in line with the price of the quality of our products.

What is the delivery time?

Many customers worry about this problem,we webSite all models we have our own warehouse(Stock)100pcs The following for 1 day delivery time,Means that the received your pay to send the phone the same days,This is very fast delivery time.

We must be able to do?

Requires that all sales personnel, the money is received, the goods must be sent that day to give Tracking number,
card-ton co-operation for customers with 24 on-line service, which will allow you to solve problems at any time.
we treat all of the buyers are "You are my customers forever," rather than a one-time consumption, "So faith and credit in the first.Therefore, we do not deceive buyers card ton has been a good reputation.


Why with the card-ton cooperate?

card-ton professional manufacture and sale of mobile phones,We have professional service personnel and technical staff achievement of service 1 to 1 sale And Services as a whole We offer quality itself and the technology itself   we send the phone Before,  phone to undergo a rigorous quality inspection(Instrument testing)When you get 100% no problem.

How to determine the quality of  phone?
All card-ton shows that the true picture,We will not display not same model picture link together,When you receive the phone the same picture with the kind, if not 1:1,we will take the initiative to tell customers,When customers have any questions can tell us sales,Quality = cost.


Replacement  steps(card-ton Integrity Services)
Customer contact card-ton  → By card-ton customer confirmation,Technology Center issued the inspection report
       
Phones back Card-ton    If you damage the phone appearance, we can't replace new
       
  card-ton phone review
   (Receive after a working day to complete)
Examine approve Replacement  new phone 
     


1. Customer contact card-ton
If your product within 7 days, have any questions,Please the first time, contact  card-ton customer service cardton@foxmail.com 
2.Technology Center test report (7 days have any questions, contact customer service card-ton)
At you from the date of receipt of  phone(Shipment receipt date, whichever is)7 days,have quality of phone problem, Please contact, card-ton customer service,After card-ton customer service after the confirmation  Submit card-ton Technology Center test Confirmed the report, For your replacement.
 
Return Note:
1. Shall not be  phone disassembly
 2. Belong to people damaged, we will not be entertained
3.We bear the shipping cost
1.You have one year warranty from you buy the goods.

Any problem you can send back to repair . But not including the broken made yourself .

For old customer and reseller , if you have new order we can send the repaired phone with your new order in free.

Pay attention: DO NOT use the express like TNT, EMS, UPS, Fedex, and DHL. 
ONLY NORMAL POST OR REGISTERED MAIL.
4..You must write the problem of phones clearly and write your email address . 
And remember the IMEI number of your phone.
So that we can solve the problem as soon as possible .If not,
we only can wait you contact us then deal with it. 
You'd better make a note write like this:
customer :
order number (if have):
email address:
phone model :
problem of phones:
IMEI number :
Tracing number:

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